Rug Shopping Mistakes: What We Wish Customers Knew Before Buying

At Chase Carpet Care, we’ve seen thousands of rugs — beautiful ones, delicate antiques, trendy newcomers, and a fair share of poorly chosen rugs that gave their owners nothing but regret. While we love helping customers clean, restore, and maintain their rugs, we often wish we could rewind time and help them before they purchased, because many rug-related headaches start at the store.

If you’re in the market for a new rug, we’re here to share insider tips from years of experience. Here’s what we wish every customer knew before they bought a rug — so you can choose one you’ll love for years and avoid common pitfalls.

1. Not All Rugs Are Created Equal

One of the biggest mistakes people make is assuming that all rugs are basically the same. But the differences in rug materials can significantly affect appearance, feel, durability, cleaning needs, and cost.

Wool rugs are durable, soft, and naturally stain-resistant — perfect for high-traffic areas but requiring occasional professional cleaning.
Silk rugs are elegant and luxurious but delicate, better suited for low-traffic spaces.
Synthetic rugs like nylon or polypropylene are budget-friendly and easy to clean but may not last as long.
Natural fiber rugs like jute, sisal, or seagrass bring texture and eco-friendliness but can stain easily and be tough to clean.

Tip: Think beyond looks — consider where the rug will live, how much wear it will get, and how much maintenance you’re willing to handle.

2. Ignoring Rug Construction

The way a rug is made matters just as much as its material.

  • Hand-knotted rugs are made with incredible craftsmanship and can last for generations, even improving in value over time.

  • Hand-tufted rugs look similar to hand-knotted ones but have a glued backing, which may break down over time.

  • Flat-weave rugs are lightweight, reversible, and great for casual areas.

  • Machine-made rugs offer affordability and trendy styles but can wear down more quickly.

Tip: Ask how the rug was made, as it will affect its durability, feel, and how it should be cleaned or repaired.

3. Buying the Wrong Size

This is one of the most common rug-buying mistakes we see — customers choosing rugs that are too small or too large for their space. A rug that’s too small makes a room look disconnected, while a rug that’s too big can overwhelm the design.

Living rooms: All furniture legs or at least front legs on the rug.
Dining rooms: Enough rug to allow chairs to slide back without leaving the rug.
Bedrooms: Large rugs under the bed or runners on each side.

Tip: Use painter’s tape or newspaper to map out the rug’s dimensions on the floor before you buy. It’s much easier than guessing.

4. Prioritizing Trend Over Timelessness

It’s tempting to buy that bold geometric pattern or super-trendy color, but ask yourself: will you love it five years from now? Rugs are often major investments, and you don’t want buyer’s remorse when your style or furniture changes.

Tip: Look for a balance — a rug that excites you but has staying power. Save ultra-trendy patterns for smaller, less expensive rugs.

5. Skipping the Rug Pad

Many shoppers overlook the importance of a rug pad. But a good pad protects your rug from wear, reduces slipping, adds cushioning, and even improves insulation.

Without a pad, rugs can slide dangerously, wrinkle, or wear out faster. With the right pad, you’ll extend the rug’s life and improve comfort.

Tip: Don’t cheap out on a rug pad. Invest in one suited for your rug and flooring type.

6. Underestimating Maintenance Needs

A white, high-pile rug in a household with kids and dogs? That’s a recipe for frustration. Some rugs are easier to care for than others, and you need to match your choice to your lifestyle.

High-pile shag rugs trap dirt and pet hair.
Light-colored rugs show every spill.
Natural fiber rugs can’t always handle deep cleaning.
Delicate materials like silk or viscose require extra care.

Tip: Ask about cleaning needs before you buy — and be realistic about the time and effort you’re willing to put into upkeep.

7. Forgetting About Professional Cleaning

Vacuuming is essential, but it’s not enough to remove deep-down dirt, allergens, and stains. Over time, all rugs need professional cleaning, especially wool, silk, and hand-knotted rugs.

At Chase Carpet Care, we specialize in caring for all kinds of rugs, using methods tailored to their material and construction. Professional cleaning not only restores beauty but also extends your rug’s life.

Tip: Plan for professional cleaning every 12–18 months, or more frequently if you have pets, kids, or heavy foot traffic.

8. Not Reading the Label or Asking Questions

Many shoppers fall in love with a rug’s look and never stop to ask important questions:

  • What’s it made of?

  • How was it made?

  • What’s the cleaning recommendation?

  • Does it come with a warranty?

  • What’s the return policy?

Skipping these details can lead to surprises later, like realizing your rug can’t be steam cleaned or finding out it sheds excessively.

Tip: Don’t be shy — ask lots of questions and read the tag or description carefully.

9. Overlooking Local Rug Stores

Online shopping and big-box retailers make buying a rug easy, but don’t overlook local rug shops. They often offer better quality, knowledgeable staff, unique pieces, and even in-house repairs or recommendations for professional cleaning.

Tip: Support local businesses when you can — and benefit from their expertise to make a smarter purchase.

10. Assuming Price Equals Quality

Price can give you clues about a rug’s quality, but it’s not the only factor. A high price tag might reflect brand name or design, not durability. Similarly, some affordable machine-made rugs can be perfectly durable for casual spaces.

Tip: Focus on materials, construction, and fit for your lifestyle — not just the price.

11. Ignoring Long-Term Value

A cheap rug might seem like a good deal now, but if it starts fraying or matting after a year, you’ll end up spending more to replace it. On the other hand, a well-made rug might cost more upfront but provide beauty and function for decades.

Tip: Consider a rug’s long-term value, not just its upfront cost.

12. Not Preparing for Delivery and Placement

One last thing customers overlook: getting the rug home and into place. Large rugs are heavy and awkward to maneuver. Make sure you have help for delivery and placement — especially if you’re adding a rug pad or layering rugs.

Tip: Ask the store if they offer delivery and setup or be ready to recruit a strong helper.

Final Thoughts: Buy Smart, Care Smart

Rugs can completely transform a space — adding texture, warmth, and personality. But to make the most of your investment, it’s essential to shop smart and care wisely.

At Chase Carpet Care, we’re here to help you keep your rugs looking beautiful long after you bring them home. Whether you need advice on rug care, professional cleaning, or help restoring a damaged rug, we’re your trusted partner.

If you’ve recently purchased a rug or need help caring for an older one, reach out to Chase Carpet Care today. We’ll help your rugs stay gorgeous and last for years to come.