- Vacuum, using crevice tool of vacuum cleaner to remove the soot. If all, or most, of the soot has not been removed, call a professional cleaner. If vacuuming has removed all particles go to the next step
- Remove as much of the foreign material as possible by blotting with a white paper towel or scraping with a dull knife.
- Apply isopropyl rubbing alcohol to a clean white cloth, white paper towel or cotton ball. If the spot extends deep into the pile use a blotting motion until the spot is removed or no color is transferred to the cloth. Do not allow the alcohol to penetrate into the backing as this will destroy the latex bond. If the spot is on the surface only, rub in one direction at a time. Never us a circular motion to remove spot as this may destroy the texture. Stop if spot is removed. If not, go to the next step.
- Apply a small quantity of detergent solution to the spot. (To make the detergent solution mix 1/4 teaspoon of a hand dish washing detergent which does not contain lanolin or bleach with 1 quart of water; examples of safe detergents are Dawn® and Joy®.) Use a blotting motion to work the detergent into the affected area. If spot is being removed continue applying detergent and blotting with a white paper towel until spot is removed.
- Rinse with tap water using a spray bottle, blot to remove excess moisture.
- Spray lightly with water, do not blot this time; apply pad of paper towels and brick and allow to dry.
- If there is still some stain on the carpet and blotting is not removing it, then moisten the tufts in the stained area with 3% hydrogen peroxide. Let stand for on (1) hour. Blot and repeat until carpet is stain free. Light will cause peroxide to change back to water so no rinsing is necessary. Apply pad of paper towels and weight down with brick.
Important – ALWAYS read and follow the care instructions and any warnings provided by the carpet or upholstery manufacturer. Carpeting and upholstery with natural fibers and/or certain dyes or finishes may require special treatment. If in doubt contact Chase Carpet Care for advice/service first. NEVER PROCEED with any stain removal instructions without knowing the exact nature of the stain involved. NEVER USE any retail products to remove stains from carpet or upholstery without seeking the advice of the manufacturer or you could void your warranty.